Introduction The process Approach is one of the management strategies which includes a method of thinking, planning the sequences, and communication of processes through the set system. The process is well-managed and controlled. The way of thinking and planning so developed for the processes, and the way they interact thus becomes difficult for many people to understand. The organization manages its business as a system of processes but not majorly

Competency is a term that is much related to an individual’s attributes and inputs. These are defined as behaviours that individuals must acquire to perform the work effectively. It covers the concept of demonstrating performance outputs as well as behavioural inputs. The core competencies of an organization are its capabilities, knowledge, skills, and resources. Core competencies of an organization are also known by the name of core capabilities, briefing in

Introduction The term continual improvement covers the aspect of bringing enhancement in the products, services, or processes involved either through incremental or breakthrough upgrades. Bringing improvements in the product through recurring activities hikes the ability of the product to fulfil the laid down requirements. While continual improvement can be achieved by various tools like – utilization of quality policy, quality objective, audit outcomes, data analysis, preventive actions in case of

Introduction Emotional intelligence is the skill of recognizing and effectively positively managing our own emotions to communicate freely without any barriers, relieve stress, and defuse conflicts. An individual can perceive and analyze emotions. Few researchers have the view that emotional intelligence as a skill can be enhanced by learning and strengthened while others have claimed that it is an inborn characteristic. The recent research so developed put light on the